Dealer Relationship Manager

Dealer Relationship Manager
Employment type: Full-time
City: London
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group ("TD" or "the Bank"TD is the sixth largest bank in North America by branches and serves over 22 million customers in three key businesses operating in a number of locations in financial centres around the globe: Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD Insurance; U.S. Retail, including TD Bank, America's Most Convenient Bank, TD Auto Finance U.S and an investment in TD Ameritrade; and Wholesale Banking, including TD Securities. TD also ranks among the world's leading online financial services firms, with approximately 8 million active online and mobile customers. TD had CDN$862.0 billion in assets on October 31, 2013. The Toronto-Dominion Bank trades under the symbol ""TD"" on the Toronto and New York Stock Exchanges.

Under the direction of a Senior Dealer Relationship Manager, the Dealer Relationship Manager is a professional sales consultant, responsible for establishing and maintaining productive, long term relationships with TDAF's dealer partners while focusing on business development in an assigned territory. The Dealer Relationship Manager will achieve targeted volume production through a disciplined sales approach to managing an assigned territory and by providing outstanding levels of service to TDAF's dealer customers. The Incumbent performs all duties within established Marketing Policies and Procedures.

 Employ effective business development & relationship management techniques to assist in meeting or exceeding established volume targets for the territory.Use market intelligence and TDAF forecasting metrics to assist in establishing target volumes and corresponding marketing plans that meet or exceed the required growth for the assigned territory.Gather and maintain in TDAF' CRM, intimate market intelligence for each dealer with regards to primary contacts, sales volumes, competitive preferences and other pertinent relationship data.Monitor and increase TDAF' registered dealer penetration in the assigned territory by maintaining accurate prospect and registered information in CRM and using targeted sales techniques.Monitor and increase TDAF' submitting and funding dealer penetration in the assigned region through focused service on targeted accounts.Enhance the depth of relationships within the dealership by maintaining regular contact with multiple key contact points within the dealership.Develop and maintain positive relationships with TDAF' Alliance partners through regular telephone, email and in-person meetings.Consult with TDAF' dealer customers to understand their specific needs and objectives regarding their approach and understanding of the special finance market;Maintain a high level of industry knowledge with a specific expertise in special finance and it's applications within the dealership to provide consultative service to our dealer partners.Provide exceptional and expedient service when called upon by dealer partners for any reason including dealer complaints or dealer issues.Oversee the overall relationship with each dealer account within the assigned territory to ensure positive and progressive relationships with each touch point at TDAF.Employ effective territory management practices to maximize opportunities and minimize risk within the assigned region.Ensure TDAF marketing service levels (Complete dealer contact cycle within 45 days; Average of 7 dealer visits per business day) are maintained by using an efficient, cost effective and flexible territory schedule that is housed in CRM.Uphold TDAF' service proposition by ensuring adequate preparation is completed prior to dealer calls ensuring value is presented within each visit.Effectively utilize various visit types within the dealership to deploy TDAF' product throughout each dealer account.Use market intelligence and field inspections to manage TDAF' risk within the dealer network.Use market penetration information as well as activity data to adjust territory scheduling and frequency of dealer visits based on service needs and opportunities.Coordinate the field territory schedule with the DSR's internal contact cycle for non-prime business.Help prepare, validate and finalize new dealer sign up information. or

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.

Industry: Financial Services and Banking

Job Function: Sales and Business Development